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As a customer service consultant I see things across many companies that most companies don't see while working inside the company.


Company Policy


One of the biggest problems is ?company policy.? Many company policies are structured to protect the company from the customer instead of helping the customer get what he wants and has paid for. Your success will explode when your company Black Spencer Ware Jersey , and your employees are structured with the customers? wants and needs in mind.


As a customer how many times have you been talking with a sales person, or a customer service rep and hear 'sorry we can't do that Black Justin Houston Jersey , company policy.? A barrier was thrown up between what you think is only reasonable and the company. For me, I'm out of there.


Is the problem ?company policy? or is it the employee? It can go either way. Often employees are trying hard to do the job the way they understand it Black Tyreek Hill Jersey , which can often be that they are there to protect the company from the customer trying to take advantage. That isn't saying that employee is a ?bad? employee. Only that he doesn't understand what he should be doing. That's where proper employee training comes in.


Employee Responsibility It is the job of the people in your company that are in direct contact with the customers To discover and understand what the customer really wants, and Deliver what the customer really wants


When your employee says ?can't?company policy? he has put a barrier up between the customer and you. The customer can no longer get what he wants Black Darwin Thompson Jersey , at least not from your company.


Executive or Owner View I know?I know?I'm hearing the roar from the executive peanut gallery?You've got to make a profit. Well, let me make something clear hear?you aren't going to make a profit Black Khalen Saunders Jersey , or at least not as much profit if you aren't satisfying the customer. So, what I'm saying is to teach your people how to listen to the customer. Change their perspective from ?protecting the company from the stupid customer? to one of ALWAYS finding a way to help the customer get what he wants.


Employee Listening to Customer?Communicating Needs to Company Your employee should be the conduit through the maze of company policies. He knows what the customer needs Black Juan Thornhill Jersey , he knows what the company policies are, and his job is to take that customer through those company policies to get the customer where he wants to be. He isn't a policeman stopping the customer at the gate. That hampers the customer. The first helps the customer.


When Company Policy IS the Barrier What happens if the company policy truly is a barrier? Then the employee should be the conduit to the company policy setters to help them understand how the company as a whole can better serve the customer by changing company policy.


I am in no way saying Black Mecole Hardman Jersey , 'don't make a profit.? But when company policy is set up to protect the company from the customer instead of helping the customer your profits will decline. A customer usually only wants what is reasonable.


The solution to company policy barrier: Make sure that your employees are empowered To solve the customer problem To communicate to the company how the company policy can improve the customer satisfaction instead of impede it.

Planning a Wedding In Pittsburgh, PA

Posted On : Jan-03-2013 | seen (499) times | Article Word Count : 582 |

When planning your wedding in Pittsburgh Black Tyrann Mathieu Jersey , you will find that there are many options that will allow you to create the wedding that you have dreamed of since you were a little girl. When planning your wedding in Pittsburgh, you will find that there are many options that will allow you to create the wedding that you have dreamed of since you were a little girl. Pittsburgh has so much to offer to ensure the most spectacular wedding imaginable.
nue. You will find that you can choose from hotels in Pittsburgh that are historic and that will offer you a vintage venue in which to celebrate or you might choose one of the newer Pittsburgh PA hotels for a more modern and up to date venue. You'll find that with all of the Pittsburgh PA hotels available, you'll be able to have just about any setting that you want for your venue that creates the setting that is so important to you on your most important day.

Reception Venues For A Great Celebration

To make your reception awesome Chris Conley Jersey , you can choose to have your reception in the hotel or at the location that you choose for your wedding or you might choose to have your wedding reception in another location from your ceremony. There are many Pittsburgh wedding reception halls that will make the perfect choice for your reception. You'll love knowing that there are so many Pittsburgh wedding reception halls to choose from that will create a wonderful party to celebrate your new beginnings. You may choose a hall that offers elegan. Wholesale Jerseys China Cheap Jerseys China Cheap NCAA Jerseys From China Cheap NBA Jerseys China Cheap MLB Jerseys Wholesale Wholesale Nike NFL Jerseys Wholesale Sports NFL Jerseys Cheap Jerseys From China Cheap Jerseys From China Cheap NFL Jerseys